Frequently Asked Questions
Browse our Frequently Asked Questions below
Please contact us if you have a question we have not answered.
Whiskks – Is an Auto-Trail Imala 720. Based on a Fiat Ducato van chassis.
Daizy – Is a Compass Navigator 120 Based on a Peugeot Ducato van chassis.
6-speed manual.
Diesel
No. Our max weight is 3500kg so it can be driven on any standard EU / UK manual license.
No, the motorhome is fully comprehensively insured on a self-drive policy by ourselves, provided you meet the criteria below with regards to age and license.
Anyone between the ages of 25-75 with 2 years of driving experience.
Up to 6 minor points on your license. If you have more convictions, please contact us. We can check with our insurance company for individual circumstances. Never say never… In some circumstances our insurance company have allowed the hire but charged more for the refundable deposit.
The motorhome can be rented if you live within the EU, USA, Canada, Australia or New Zealand.
Maximum of 2 drivers free of charge with any additional drivers – £20 Per Person – Per Week
We can only rent to drivers who:
Who have held a UK or EU license for at least 3 years
Have not had their licence suspended for any period within the last three years.
Have not been involved in more than one fault incident within the last three years.
Have no more than two convictions with a maximum of 6 points per conviction.
Have not obtained a BA (Disqualification) ,DD (Dangerous Driving) or UT (Theft) conviction
Two Drivers
Sat-Nav
Bike rack (up to 2 bikes max. 30 kg) on Whiskks
Back storage box on Daizy
Unlimited mileage
UK fully comprehensive insurance
UK breakdown cover, Euro Breakdown cover £50 extra (non negotiable)
LCD TV/DVD (1 smart TV in Daizy)
Free Wi-fi in both Whiskks and Daizy
Full pre-hire demonstration
Gas bottles
Full tank of fuel (must be returned full)
See Our What’s Included section for a full comprehensive list.
Your full Driving Licence.
You will need two proofs of address (such as bank statements or utility bills dated within 90 days of your hire date).
We will need a DVLA licence check and a DVLA Code – you can do this via the DVLA online or we can help you do this. We/you will need your National Insurance Number to do this.
Pick-up time is between 8-9am
Drop off time is prearranged but generally around 6-7pm (5-6 in dark nights)
3 days low season,
4 days mid
5 days high season
Yes, we are pet friendly. We allow a maximum of 2 medium sized dogs. Dog beds or travel cages are not supplied. Sofa protectors and covers are provided and must be used at all times. Please keep dogs off the furniture.
Smoking is NOT permitted in any of our vehicles, this includes E-cigarettes. It is against the law to smoke in rental/commercial vehicles.
If found to have smoked within our vehicle there will be a £50 cleaning charge
No, collection is from Long Newton only, free secure parking is available for 1 vehicle, you must leave your key for emergency use only, you must ensure your vehicle is locked, we are not responsible for loss or damage.
Yes. We take a £700 deposit for Whiskks and £1000 deposit for Daizy 5 days before you take the motorhome which is fully refundable 5 days after return pending no damage.
Yes, both vehicles have sat navs, Whiskks has a built in dedicated Motorhome SatNav system that is pre-set with the motorhome dimensions which automatically plans your route using the appropriate roads. In other words, it will not route you down a road with a low bridge not high enough for the vehicle to drive under or thin road not wide enough to fit down. Daizy has a table that used Google Nav or Waze.
Our motorhomes come equipped with everything you could possibly need for the perfect holiday. Please look at our ‘what’s included’ section for a full list.
Please don’t hesitate to contact us if you need extra support and we will see how we can help.
It is preferred you bring and use your own bedding or sleeping bags, it is compulsory to use the provided mattress protectors.
We can provide everything you need, quilts, pillows, pillowcases, flat sheets, and mattress protectors but please arrange this at least 1 week prior to your hire.
At the end of the hire, it would be appreciated if you can please place all sofa covers, bedding, tea towels, and dishcloths used during your holiday in the bottom of the shower.
No, you are required to provide your own towel.
Check available/required dates then contact us via Email, Phone, WhatsApp or Facebook (see Contact Us Section). We will confirm dates and price, if you would like to go-ahead we can take payments over the phone with credit or debit card. You are required to pay a £200 deposit to save your dates, the remainder of the balance is due 28 days prior to the commencement of the hire.
Yes, Whiskks has 2 1080p high-definition TV`s 1 with built in DVD player, USB port and HDMI port. One TV has a Firestick with Netflix, you are welcome to use your own if you have one.
Daizy has 1 smart TV including Netflix
Yes, although the seats must be designed to fit a standard 3 point seatbelt. Motorhomes in general do not have Isofix seatbelts.
It is the responsibility of the parent to ensure the baby/child seat is securely fastened by the seat belt.
Around 26-30 miles per gallon. All our motorhomes are diesel. Your will get more mile from your fuel if you keep your speed down.
Upon arrival, you will receive advice on how to use the motorhome. You will have a personal demonstration on how to use all features on the motorhome and how to use various features such as the on-board heating systems and how to replenish the fresh water etc. Our motorhomes are simple to use and operate. User guides (manuals/instructions) are provided along with demonstration videos.
We are available by phone or video call to check things if you forget, we are here to help and would rather you ring to check the struggle and possibly break something.
Whiskks – has 4, 3 pin plug sockets however these can only work while connected to campsite electric Hook-up points. There is 10 USB sockets around the cab.
Daizy has 3 x 3 pin plug sockets, again only useable while connected to hookup
There is a 12v socket in both cabs which can be used to power phone chargers etc.
You may use a 3 pin extension but again this can only use with electric Hook-up
Yes, the motorhome is insulated and has double glazed windows.
The on-board space heating system keeps the motorhome warm in the winter months. This can be used with electric or gas
In freezing winter conditions you will be provided with a separate water carrier as you will not be permitted to carry or hold any water in the vehicle due to the damage it will cause if the outside temperatures go below zero, this means the showers and hot water will not be usable. You will be able to make hot drinks and wash up using the kettle to heat your water.
Yes, you are safe to go wild camping in areas allowed using the gas heating and gas cooker. The lights and TV’s will work from the Leisure battery. The time frame to wild camp would depend on time of year and distance travelling between stopping points. If you need further clarification please contact us.
The vehicle is collected fully fuelled (Diesel) and should be returned fully fuelled. There is a filling station 1 mile away on the A66 (Penny Petroleum). We can refuel for you at a cost of the fuel plus a £25 refueling charge which will be deducted from the security deposit.
Yes. We provide plenty of cutlery, garden wine glasses etc. We even include tea, coffee, hot chocolate and maybe some further goodies! If you have children, please let us know and we can include child-friendly plastic plates, bowls, cutlery.
Yes, there will be 2 gas bottles to use with at least 1 full one. Should one run out, you can connect the 2nd back-up one. Instructions will be provided in your handover. Should the gas run out and you require more it is your responsibility to exchange a bottle at your cost and any unused gas at the end of your trip will remain with the bottle / vehicle with no credit or refund due to you.
This must be emptied at the site before you return the vehicle. The chemicals are provided. Instructions will be provided in your handover.
If you empty your toilet and grey water at every site before leaving you will save fuel due to having less weight.
We will provide you with some fresh water in the tanks but it is advised to fill up at the water point on site rather than travel with a full water tank. You are advised to empty the grey water tank (waste water run-off from the sinks/shower) at the site upon your departure. Note we do not recommend the use of the fresh water for drinking unless it has been boiled/sterilised.
Like anything attempted for the first time it can seem daunting at first, however if you take it slowly, use the large mirrors, reversing camera, get assistance from your passengers when maneuvering in and out of any tight or congested spaces and obey all speed limits and traffic regulations you will be in a good position! Because you will be driving a commercial vehicle the speed limits are 60mph rather than 70mph and 40mph rather than 50mph.
The motorhomes do-not have parking or reversing sensors, always use your passenger to guide you.
We understand that sometimes plans can change. If you need to cancel your booking, provided this is communicated to us more than 4 weeks before your scheduled departure date, we would only retain the £200 deposit, at this point we would be able to help with changing your dates if they are available, making your original deposit transferable. For cancellations made 2 – 4 weeks before your hire, we would retain 50% of the total booking cost. Cancellations within 1 week of departure would unfortunately force us to keep 100% of the booking cost. For Covid cancellations / governments changes see our Covid Guide.
The vehicle is collected fully fuelled (Diesel) and should be returned fully fuelled. There is a filling station 1 mile away on the A66 (Penny Petroleum). We can refuel for you at a cost of the fuel plus a £25 refueling charge which will be deducted from the £700 security deposit.
Yes, of course, I would recommend it, you can do this by booking a prearranged appointment
Customers travel at their own risk, we advise you to take out suitable personal holiday insurance cover, to cover personal belongings, some companies can provide an insurance that covers your refundable deposit.
We advise you to always book hard standing pitches. If you choose to book a grass pitch and get stuck/needing to be recovered, this often has a fee attached for the service by either the site or a recovery service to pull you out, the general cost by a recovery service is around £150. Not all campsite will assist with pulling you out due to the possibility of causing damage to the vehicle. The cost of recovery due to being stuck is not covered by the breakdown service and would be the responsibility of the hirer, if any damage is caused as a result of being pulled out this would unfortunately affect your refundable deposit.
We are members of the Camping and Caravanning Privilege Club, which entitles you to up to 30% off, you can claim this by booking over the phone, if you book online you may have to pay the full cost but when you arrive on site showing the key fob your will be refunded the discount.
You will need the registration number and the length of the vehicle to book your pitch.
Whiskks is 3mts x 7mts and Daizy is 2.5mtr x 6mts